Director, Revenue Operations (100% Remote)

10+ years of experience in Sales Operations or Revenue Operations within a SaaS or technology organization. Deep hands-on expertise with Salesforce, including workflow automation, reporting, dashboards, forecasting tools, data schema, and governance. Strong experience managing or partnering with Marketing Operations, particularly around multi-touch attribution, campaign tracking, and lead lifecycle management. Advanced proficiency in pipeline analysis, forecasting models, capacity planning, and sales performance metrics. Strong understanding of SaaS metrics, including pipeline coverage, ARR/MRR, win rate, velocity, CAC, and MQL to SQL to Opportunity conversion rates. Hands-on experience with marketing automation systems such as HubSpot, Marketo, or Pardot, including CRM integrations, other internet tools (ideally Clay), and sales engagement platforms such as Salesloft, Apollo, or Outreach, with proven ownership of platform management. Comfort with data tools such as Snowflake, Looker, Tableau, Power BI, or other BI/analytics systems. Proven ability to diagnose GTM bottlenecks and implement scalable process improvements in a fast-paced, remote-first environment. Experience leading or mentoring a Sales Ops/RevOps team, setting priorities, and balancing tactical support with strategic initiatives. Strong SQL or data manipulation skills (nice-to-have but highly preferred).

Oversee the full sales operations ecosystem, including CRM optimization, pipeline management, forecasting, territory planning, and sales process governance. Partner closely with Marketing to design, maintain, and continuously optimize our attribution model. Contribute to, document, and refine the sales compensation strategy. Monitor pipeline health daily and provide actionable insights to Sales leadership. Manage and refine the lead lifecycle (MQL → SQL → Opportunity → Closed). Own CRM data quality, data governance, and reporting infrastructure. Drive regular sales forecasting rhythms. Partner with Sales Enablement to provide insights that inform playbooks, training, and sales process improvements. Collaborate with Marketing Operations on funnel analysis, segmentation, and targeting. Build and maintain dashboards for Sales, Marketing, and Executives. Lead a small Sales Ops/RevOps team, prioritizing requests, managing project roadmaps, and ensuring a high level of service.