German Customer Advisor for Household Appliances Company - Remote In Greece

Fluency in German (both written and spoken) is essential. Proficiency in English is an advantage. Experience in customer service, particularly in the household appliances or retail sector, is preferred. Strong communication and interpersonal skills. Excellent problem-solving abilities. Familiarity with CRM systems and general computer skills are required. Ability to work independently in a remote environment and manage your workload efficiently. A genuine interest in household appliances and a commitment to delivering exceptional service.

Deliver high-quality customer support to German-speaking clients via phone, email, and chat, addressing their inquiries regarding household appliances. Assist customers with product information, order placements, and troubleshooting technical issues. Resolve customer complaints effectively, ensuring a positive experience with the brand. Document all customer interactions accurately in our CRM system to maintain an organized record. Collaborate with internal teams to improve service delivery and respond to customer feedback. Stay informed about the latest products and trends in household appliances to provide knowledgeable assistance.