Medical Virtual Assistant - A207
P
PearlHealthcare, Medical Data
Mexico, Colombia, Argentina, Philippines, CSTFull-TimeMiddle
Salary not disclosed
Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelDocumentationAttention to detailOrganizational skillsWritten communicationCompliance
Requirements
- Strong technical proficiency navigating portals, PDFs, secure websites, and fax dashboards.
- Excellent organizational skills with experience managing structured, repetitive workflows.
- High attention to detail.
- Consistent performance processing repetitive tasks at speed and accuracy.
- Clear written communication for updates, documentation, and escalations.
- Reliable, process-driven work style with strict adherence to SOPs.
- Experience with medical records retrieval or document-processing platforms (preferred).
- Familiarity with provider-specific medical portals (preferred).
Responsibilities
- Monitor email inboxes, fax dashboards, provider portals, and secure websites.
- Download incoming records, invoices, and documents promptly.
- Ensure correct file naming, logging, and storage.
- Maintain uninterrupted monitoring coverage.
- Update and manage structured tracking sheets.
- Follow a consistent monitoring cadence.
- Validate that all expected sources have been reviewed.
- Categorize documents into primary types.
- Upload files into internal proprietary systems.
- Ensure all uploads meet expectations.
- Communicate with internal teams regarding missing documents or unresponsive providers.
- Flag outdated or unusual provider websites.
- Provide concise, timely updates and escalate issues.
