Medical Virtual Assistant - A207
Company:Pearl
Location:Mexico, Colombia, Argentina, Philippines, CST
Languages:English
Seniority level:Middle
Skills:
Microsoft ExcelDocumentationAttention to detailOrganizational skillsWritten communicationCompliance
Requirements:
Strong technical proficiency navigating portals, PDFs, secure websites, and fax dashboards. Excellent organizational skills with experience managing structured, repetitive workflows. High attention to detail. Consistent performance processing repetitive tasks at speed and accuracy. Clear written communication for updates, documentation, and escalations. Reliable, process-driven work style with strict adherence to SOPs. Experience with medical records retrieval or document-processing platforms (preferred). Familiarity with provider-specific medical portals (preferred).
Responsibilities:
Monitor email inboxes, fax dashboards, provider portals, and secure websites. Download incoming records, invoices, and documents promptly. Ensure correct file naming, logging, and storage. Maintain uninterrupted monitoring coverage. Update and manage structured tracking sheets. Follow a consistent monitoring cadence. Validate that all expected sources have been reviewed. Categorize documents into primary types. Upload files into internal proprietary systems. Ensure all uploads meet expectations. Communicate with internal teams regarding missing documents or unresponsive providers. Flag outdated or unusual provider websites. Provide concise, timely updates and escalate issues.
