Engagement Manager - EU

Deep understanding of biopharma R&D workflows. Ability to engage with executive stakeholders, experimental and computational scientists. 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences. Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI. Strong relationship-building, executive presence, crisp communication, and excellent organizational skills. Comfortable presenting scientific and business insights. MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or related field, or equivalent professional experience. Willingness to travel to- and work from customer sites (20% of the time). Experience managing enterprise SaaS deployments. Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders). Experience with machine learning applications in life sciences or biotech.

Oversee post-sale success across global biotech and pharma customers. Define and track portfolio-level success metrics and ROI. Establish and lead steering committees. Understand customer budget cycles and R&D roadmaps. Partner with Account Executives to expand Cradle's footprint. Coordinate with Scientific Advisors for project execution. Manage multi-workstream engagements. Inspire and lead cross-functional Cradle teams. Act as primary escalation point for enterprise accounts. Capture and communicate customer feedback to drive improvements. Align customer strategic priorities with Cradle’s roadmap. Design and co-create training initiatives for scientists. Advocate for Cradle’s customers internally.