ServiceNow Business Process Architect - IR/SecOps

Strong knowledge of business process architecture principles for cloud-based platforms Experience working with industry security regulations, standards, and frameworks such as ISO, COBIT, PCI, SANS, NIST Experience designing business processes around software tools Consulting orientation, able to handle stressful customer situations diplomatically Excellent written and oral communication skills Effective communication with business-oriented and technically oriented customers and partners Effectively communicate customer requirements and issues to other team members Exposure to Risk Frameworks Exposure to SecOps applications and frameworks helpful but not essential Strong problem-solving skills Comfortable working in a matrixed organization Strong relationship management skills with all levels Ability to lead a group of teams located across multiple time zones Comfortable working with ambiguity and change BSc in CS, IT or similar technical discipline or equivalent experience Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource would be nice to have Experience facilitating executive level workshops

Facilitate executive level workshops, translating business requirements into prioritized outcomes Conduct workshops and lead multiple implementations from a customer strategy standpoint Lead customers in process definition and mapping Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan Oversee the development of Senior Business Analysts Collaborate with other Delivery teams on Special projects or Assignments Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation Develop strategic plans for measurable implementation approach Develop supporting tactical plans for strategic scope Develop and present SOWs with supporting task breakdowns with the Program Managers and Account Managers Support PMs by assisting in the planning and management of implementation projects Develop and maintain delivery standards for ServiceNow solutions and the enabling technology from vendor partners Develop and nurture relationships with technology vendors and services partners Maintain an updated holistic view of changing architecture for solution environments Mentor customer and partner technical resources during implementation projects Conduct informal, ad hoc training sessions Support the Company's vision and promote the Company's core operating values