Customer Care Specialist with Marketing Support - Latin America
1300 USD per month
Company:Scalesource
Location:Colombia, Peru, Mexico, Bolivia, Plurinational State of, Paraguay
Languages:English
Skills:
Customer serviceMarketing
Requirements:
ServiceTitan experience is mandatory Advanced English (C1) Customer service experience with high call volume Strong communication, organization, and multitasking skills Ability to support both customer care and marketing activities
Responsibilities:
Handle inbound calls with compassion and professionalism Support families and clients seeking home care services Manage dispatching and technician/caregiver routing Make outbound calls for follow-ups, unsold estimates, and re-engagement lists Collaborate with the corporate marketing team Assist with social media content, remarketing, and promotional specials Maintain and update the price book within ServiceTitan Adjust pricing guides Support overall system setup and workflow improvements Contribute to HR, policy-making, and the creation of Standard Operating Procedures
