Bilingual Customer Care Specialist (Level 1) West Coast - English and Spanish

Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience. Verbal fluency in English and Spanish, with excellent grammar skills in both languages. 0–1 year of customer service experience in a service-related role; experience in healthcare, wellness, or mission-driven organizations preferred. Proficient with technology platforms; ability to learn and navigate new systems quickly (Salesforce experience a plus). Excellent written and verbal communication skills. Strong problem-solving and analytical abilities. Empathetic, detail-oriented, and highly organized. Sound judgment and decision-making skills. Self-motivated, adaptable, and able to manage workload independently. Able to collaborate effectively in a team environment. Eager to learn, grow, and contribute to a positive customer experience. Flexible to work core business hours (8am–5pm EST), varied shifts, and holidays. Quiet, private home workspace with reliable high-speed (25+ Mbps) wired internet connection. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced environment. Respectfully shares and accepts feedback.

Interact with customers via phone, webform, and chat to provide clear, accurate information. Listen attentively and demonstrate patience and understanding in all customer interactions. Anticipate customer needs and proactively suggest resolutions. Use proper communication procedures, guidelines, and policies. Quickly identify customer issues and determine appropriate solutions. Meet or exceed performance expectations (Customer Satisfaction, quality, resolution times). Effectively use Customer Care technology platforms. Adapt to changing workflow processes and priorities. Contribute ideas to improve team processes and customer experience. Participate in team meetings and training sessions. Seek to understand the impact of work on business goals. Collaborate with team members to ensure high-quality customer service. Manage multiple priorities and goals. Meet deadlines through efficient time management. Stay focused during peak volume periods. Proactively work to minimize mistakes and pay close attention to detail.