Utilities Specialist

3-4 years of related experience or equivalent education/experience Superior attention to detail Ability to work independently Ability to navigate computerized data entry systems Ability to work in a fast-paced environment History of building strong relationships with remote team members Advanced written and oral communication skills Excellent computer skills Superb customer service skills Proficiency in Microsoft Office Programs (Outlook, Excel, Word) Internet speed minimum 30mbps (Wired) i5 11th Gen or higher processor Windows 11 / MacOS Catalina or higher operating system Minimum of 8 GB RAM Private and quiet dedicated home office area Back-ups for power or internet interruptions Good headset and webcam (preferably noise-canceling)

Support escalated utility related inquiries Process and audit utility billing Communicate with internal teams, utility companies, and partners Maintain accurate records and resolve inaccuracies Handle tasks from work requests Record activities in operations software and tracking spreadsheets Open, close, and reinstate utility accounts Update landlord agreements and facilitate paperwork Address ledger related questions for residents regarding utility charges Facilitate resident communications on utility changes Support maintenance to physical systems Initiate bulk utility transactions Complete projects related to government programs Request ledger adjustments