Business Relationship Manager / Account Manager
Company:Geeks on Site
Location:Nicaragua, Costa Rica, Mexico, Argentina, Colombia
Languages:English, Spanish
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Business DevelopmentData AnalysisProject CoordinationBusiness OperationsMicrosoft ExcelMicrosoft OfficeAgile methodologiesDocumentationMS OfficeCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingJSONQuality AssuranceData visualizationData modelingDebuggingChange ManagementCustomer SuccessConfluenceEnglish communicationCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData managementCustomer support
Requirements:
3+ years of experience in Account Management, Business Development, or Partner Relations. Bachelor’s degree in Business Administration, Communications, Marketing, or related field (or equivalent experience). Proficiency in English (verbal and written) required. Experience with Zoho CRM or similar systems preferred. Bilingual communication (English–Spanish strongly preferred).
Responsibilities:
Build and maintain strong, trust-based relationships with partners. Conduct strategic check-ins to identify operational and growth opportunities. Gather feedback to drive service improvements. Conduct onboarding calls for new partners. Be a proactive point of contact for partners, resolving inquiries and challenges. Own the resolution of complaints and escalations. Act as the central liaison between Dispatch and partners. Generate and analyze weekly performance reports and KPIs. Prepare partner performance summaries for leadership. Monitor and update orders in Zoho CRM. Prepare invoices and coordinate with the billing team.
