Care Coordinator (Spanish & English Proficiency)

Care coordination experience (preferably within a home care or similar healthcare coordination role) Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems) Good communication skills—comfortable managing a high call volume and building rapport over the phone Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations) Strong organizational and multitasking abilities, with attention to detail Proficiency in Microsoft Office (Word, Excel, Outlook) Willingness to learn care-management or scheduling systems Compassionate, service-oriented mindset Ability to remain calm under pressure Working laptop or computer with specific hardware specifications (RAM, CPU, etc.) Reliable internet connection with 20mbps or higher speeds Excellent command of English, both spoken and written Willingness to work full-time within the client time-zone Previous experience working remotely is highly desirable

Handle high volume of incoming calls (80+ per week) Serve as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals Coordinate care, patient referrals, and timely scheduling of appointments Review doctors’ notes, upload prescriptions, and confirm care plans Schedule, reschedule, and monitor care assignments across multiple care locations Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads Confirm patient attendance, monitor treatment progression, and follow up with providers Maintain accurate client records and document all communications Update care plans as needed Conduct provider follow-ups and manage escalations Communicate with field staff, clients, and internal departments