Solution Architect, US

6–12 years of SaaS experience in professional services or client-facing roles. Proven experience in Field Service Management. Experience in high-growth startups with evolving product roadmaps (preferred). Creative problem-solving skills. Experience delivering solutions in an Agile environment. Familiarity with project management tools such as JIRA, Confluence, or equivalents. Strong technical knowledge of enterprise applications, workflows, integrations, and databases. Working knowledge of data models, JavaScript, and JSON. Exceptional communication skills in English.

Partner with lead solution architects to gather and analyze business and technical requirements. Define solution scope and document processes. Facilitate workshops, customer meetings, and design sessions. Collaborate with product, development, and cross-functional teams. Define and maintain technical implementation documentation. Evaluate, configure, and customize product features. Troubleshoot technical issues and propose solutions. Provide post-implementation support. Contribute insights to improve product roadmap and delivery methodology.