Retention Specialist

Proven call center experience. Rapport building skills. Competitive spirit to meet sales goals. Satisfactory background/employment history investigation and drug screening. Computer proficient with ability to multi-task.

Handle inbound and outbound calls with urgency, care, and expertise. Empathize with clients and renegotiate agreement terms. Retain existing customers by handling issues to prevent disconnect requests. Execute, monitor, and coordinate repricing for designated customers. Communicate clearly in oral and written form. Identify and assess customer needs to achieve satisfaction. Make independent decisions and provide appropriate solutions. Consistently achieve sales targets. Manage time effectively and handle multiple tasks with attention to detail.