Senior Site Reliability Engineer

High proficiency with IAC tooling (Terraform preferably, or ARM/bicep and CloudFront). High proficiency with Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab). High proficiency with Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch). Demonstrable experience in multiple core technologies (Dotnet, Java, AI/Data Engineering, Golang). Troubleshooting issues and identifying systemic failings. Implementing fixes and features. Proposing solutions for reducing toil. Implementing and refining automation for incident and service request resolution. Providing leadership in the Incident resolution process. Designing and Reinforcing Service Requests and Change Management processes. Develop and enhance process for Proactively mitigate risks through Security management. Cloud provider (AWS, Azure, GCP) 'DevOps Engineer'-level certification and CKAD certification highly beneficial, or required during probationary period.

Act as a technical escalation point for data platform issues. Monitor, maintain, and troubleshoot databases/data warehouses and infrastructure. Collaborate with data engineering team for efficient data flow. Develop and maintain technical documentation (operational runbooks). Perform standard pre-approved changes within client's Change Management Process. Log support requests and incidents using helpdesk systems and improve processes. Mitigate risks in Security management process (Vulnerabilities in Code, Infrastructure, Dependencies). Engage with suppliers and 3rd parties for support and relationship management. Lead discussions in client-facing meetings about SRE processes.