Social Media Specialist

Experience managing Social Media Channels (Facebook, Instagram, TikTok, X, LinkedIn) for a brand with over 100,000 combined followers. Proficiency in using social media management tools such as Sprinklr, Sprout Social, or similar. High proficiency in story telling through data presentation for senior leaders. Bachelor’s Degree in communication, public relations, etc or equivalent experience. 3+ years in a customer facing role that managed escalated customer interactions. 2+ years of customer facing interactions involving social media or public communications. Strong verbal and written English communication skills. Ability to work evenings, weekends and holidays.

Create Voice of Customer reports using social listening data. Synthesize and analyze risk for complex or high-visibility issues in real-time. Moderate Rover-owned Social media communities. Prioritize and multitask inbound customer contacts by email, social media, and/or messaging. Manage a large volume of dynamic, escalated customer contacts. Educate users on how to maintain safety and security. Problem-solve complex situations to maintain customer satisfaction and Rover’s Brand image.