Outbound Collections Representative (Remote)
Company:Enova International
Location:IL, UT, IN, IA, MO, WI, WY
Languages:English
Seniority level:Entry, 1 year
Experience:1 year
Skills:
Communication SkillsProblem SolvingCustomer serviceNegotiationTime ManagementMultitaskingComplianceActive listening
Requirements:
1 year of experience in a high volume debt collections environment Exceptional conflict resolution and communication skills Strong negotiation abilities Demonstrated high level of self-management for remote work Proven ability to think quickly and logically to problem solve Knowledge of TCPA and other relevant collection laws and regulations
Responsibilities:
Manage high volume of outbound calls (150-200 calls daily) Negotiate and execute payment arrangements Resolve customer concerns and complex issues related to late payments Communicate clearly and effectively with customers Accurately record customer interactions, payment plans, and relevant information
