Customer Renewals and Revenue Manager

2-5 years in Renewals, Inside Sales, Account Management, or Customer Success with quota and target ownership. Hands-on experience with Support/M&S contracts (SLAs, coverage tiers, notice periods, auto-renewal). Familiarity with on-prem and subscription/SaaS models, proration, co-term, true-up, multi-year. Proficiency with CRM (Salesforce/HubSpot), CPQ (Salesforce CPQ/DealHub/Zuora CPQ), e-signature (DocuSign/Adobe Sign). Strong negotiation skills. Strong prioritization skills. Strong written communication skills. Bachelor's degree in a related field is advantageous. Analytical skills (Excel/Sheets: lookups, pivot tables; reading revenue reports). CRM proficiency (HubSpot preferred, Salesforce acceptable). CPQ tools experience. E-signature platforms experience (DocuSign, Adobe Sign, Signaturit, or similar). Excel/Google Sheets proficiency (lookups, pivot tables, basic financial modeling). Comfortable reading revenue reports and analyzing customer data for upsell patterns. Understanding of SaaS/software renewal economics and retention metrics. Knowledge of support/maintenance contract structures and service levels. Familiarity with customer success principles and expansion strategies. Basic understanding of partnership models (reseller, OEM, system integrator). Customer-centric approach to negotiation. Excellent written and verbal communication in English. Results-oriented with ownership mentality. Time management and prioritization skills (managing 30-50 concurrent renewals). Cross-functional collaboration skills (Customer Success, Finance, Legal, Support). Analytical mindset to identify patterns in customer behavior. Resilience in handling objections and challenging conversations. Excellent problem-solving abilities. Proven ability to work in agile teams and deliver in fast-paced environments. Self-motivated with strong organizational skills and attention to detail. Hands-on attitude with an entrepreneurial spirit and pace-setter traits. Fluent in Spanish (written and verbal) is essential. Professional level of English (written and verbal) is essential.

Own the renewal pipeline and execute proactive renewal cadences. Maintain accurate CRM data for renewals. Escalate at-risk renewals to relevant teams. Ensure active engagement for upcoming renewals. Address adoption/satisfaction issues impacting renewals. Build and send renewal quotes using CPQ. Apply price uplifts per policy. Negotiate commercial terms for renewals. Manage approval workflows for renewals. Drive contracts to signature via e-signature platform. Collect purchase orders and coordinate invoicing with Finance. Provide clear, timely customer communication during the renewal process. Address customer queries on pricing, terms, and SLAs. Deliver a low-friction renewal experience. Conduct post-renewal check-ins for feedback. Maintain CRM/CPQ data hygiene. Document reasons for non-renewals. Produce weekly renewal forecast reports. Generate dashboards on renewal metrics. Identify trends in churn and recommend process improvements. Collaborate on revenue forecasting. Provide renewal revenue projections with variance analysis. Track renewal pipeline coverage and flag forecast risks. Support quarterly business reviews with renewal data. Analyze customer data to identify expansion opportunities (upsell/cross-sell). Create prioritized upsell target lists. Provide data-backed upsell recommendations to Customer Success Managers. Conduct market research to identify potential partnership targets. Research potential partners and provide reports with business case summaries.