Deal Desk Analyst - Canada

Experience supporting quoting, pricing, opportunity booking, subscription management, and bookings within Deal Desk, billing operations, sales operations, revenue operations, or similar quote-to-cash functions. Strong CPQ skills and technical acumen, ideally including experience with Zuora or similar configure-price-quote tools. Practical Salesforce (SFDC) experience, including creating and reviewing quotes, managing opportunities, and troubleshooting data or process issues. Ability to interpret and work with commercial contracts, understanding key legal and commercial terms. High attention to detail with a focus on accuracy in quotes, order forms, and bookings. Strong problem-solving and troubleshooting skills, with the initiative to act as a self-starter. Familiarity with revenue recognition concepts as they relate to contract structures. Clear, concise communication skills and the ability to advise and build trust with sales teams.

Act as a trusted advisor for Sales on deal structure, quoting, and order form creation. Own the quote review process, validating SFDC opportunities, quotes, and order forms for accuracy. Review sales-assisted contracts for accuracy, intent, and compliance with revenue recognition and internal policies. Partner with Sales to interpret deal intent, advise on pricing and packaging, and troubleshoot quoting issues. Support the Quote to Cash process by collaborating with cross-functional partners to resolve subscription, invoicing, and collection issues. Analyze deal and quoting data to identify recurring issues and recommend process improvements. Manually validate and replicate quote and pricing calculations in spreadsheets when needed. Participate in sales forecast calls and business reviews, providing updates on deal status and risks.