3-5 years of experience in technical support, SRE, Forward Deployed Engineer, or full-stack engineering. Strong expertise with observability and monitoring tools (DataDog, ELK Stack, Prometheus, Grafana or similar). Solid infrastructure and DevOps knowledge (IaC, containerization, cloud-native architecture). Strong skills in AWS infrastructure, observability tools, database management, and CI/CD pipelines. Solid experience in troubleshooting distributed systems and production environments. Strong communication skills (especially in English).