Senior Manager, Client Success - LATAM

7+ years of experience in Customer Success, Post-Sales Delivery, or Account Management within enterprise SaaS or technology organizations. Proven success leading post-sales teams responsible for adoption, renewals, and ARR growth. Experience managing Customer Success Managers and working in partnership with TAM or Shared Services teams. Strong understanding of customer lifecycle management. Expertise in value realization frameworks, ROI articulation, and business outcome mapping. Data-driven mindset with proficiency in forecasting, customer health tracking, and metrics-driven decision-making. Experience with automation, AI, BPMS, intelligent document processing (IDP) or related technologies is highly desirable. Excellent executive communication, presentation, and stakeholder management skills. Spanish and English proficiency.

Lead and coach a team of CSMs for enterprise and strategic accounts in LATAM. Own post-sales success delivery including onboarding, adoption, maturity, and renewal readiness. Partner with TAM team for technical excellence and scalability. Develop success plans aligning automation strategy with customer business outcomes. Monitor account health using data-driven insights. Collaborate with Sales, Pre-Sales, Product Support, Professional Services, and Product Engineering. Drive value realization for renewal and ARR expansion. Represent customer voice within UiPath to influence product enhancements. Standardize success motions for scalability and consistency. Foster operational excellence through process discipline and performance tracking.