Director of Customer Success - Energy Management

7+ years of prior work experience in Customer Success or Account Management. Significant experience in Energy Management, Sustainability, Facilities Engineering, or Commercial Real Estate preferred. Demonstrated experience in a senior or leadership capacity, including managing a team. Demonstrated experience owning a revenue or retention quota. Strong business acumen and judgment. Proven ability to negotiate and close account expansion deals. Ability to travel monthly to visit customers in person. Bachelor's degree required. Prior experience with advanced energy and/or financial spreadsheet modeling. Experience in Energy Management. CEM or similar certification preferred.

Manage commercial relationships for key accounts, including renewals and expansion opportunities. Manage the workload and work product of Energy Managers and Energy Analysts. Direct the commercial focus of the Customer Success team to support retention and expansion goals. Provide senior-level advice and expertise on energy management to assigned customers. Develop account plans mapping customer objectives to Gridium's value. Build and maintain strong executive-level customer relationships. Ensure timely and successful delivery of solutions.