Program Manager, Training Governance

Bachelor's degree required 4+ years of experience in Learning & Development or Training Delivery, ideally in a BPO or large-scale support environment Strong analytical skills with experience creating and reporting on training quality metrics and performance data Proven experience designing and implementing governance or quality assurance frameworks for training delivery Strong understanding of adult learning principles and facilitation best practices Exceptional project management and stakeholder engagement skills Experience with Learning Management Systems (LMS) and reporting tools Ability to balance strategic thinking with hands-on execution in a fast-paced environment Demonstrated experience and willingness to influence without authority Strong collaboration skills and willingness to Team Up

Establish and define training efficacy across BPO sites and internal stakeholders. Manage governance frameworks for consistent and quality training delivery across BPO sites. Design and oversee a Trainer Certification program. Support new site onboarding by defining governance standards and training setup processes. Launch and guide Training Excellence Leads at each site. Partner with BPO training leads in weekly syncs and build evolving reporting. Ensure accurate training enrollment and oversee access, scheduling, and adherence processes. Lead trainer observations and calibrations to maintain facilitation quality. Implement reinforcement frameworks to sustain learning transfer and performance gains. Develop and implement change management strategies for governance standards adoption. Analyze delivery data to identify trends, risks, and improvement opportunities. Partner with the Learning team to translate data into actionable insights.