Per Diem Nurse Navigator - Remote Puerto Rico
17 - 19 USD per hour
Company:Pager Health
Location:Puerto Rico
Languages:English, Spanish
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
Communication SkillsCollaborationProblem SolvingCustomer serviceRESTful APIsAttention to detailOrganizational skillsWritten communicationMultitaskingDocumentationComplianceInterpersonal skillsExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkFluency in EnglishEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementQuality AssuranceTeam managementEnglish communication
Requirements:
2+ years of clinical hospital experience An active unencumbered RN license in Puerto Rico Minimum of Associate's Degree in Nursing (ADN) Fluent in spoken and written English and Spanish Prior call center experience strongly preferred
Responsibilities:
Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email Document within EMR Follow and apply clinically validated triage protocols Ensure the highest quality customer service for patients and providers Complete basic nursing responsibilities, outpatient testing, medications, etc… Troubleshoot technology with patients Work to ensure a seamless patient call center experience Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience Assist in identifying technology needs that improve patient experience Additional projects as assigned
