German Speaking Customer Service Agent For Online Bank - Remote In Greece

Fluency in German (both written and spoken) Proficiency in English is desirable Previous experience in customer service, preferably within the banking or financial sector Strong communication skills with a focus on customer-centric service Ability to resolve issues calmly and provide effective solutions Familiarity with CRM systems and standard software applications Self-motivated and capable of working independently in a remote environment Willingness to learn about online banking products and industry trends

Provide assistance to German-speaking customers via phone, email, and chat, addressing inquiries related to banking products and services. Guide customers through account management, transaction processes, and product features. Resolve customer complaints and inquiries promptly while ensuring a high level of satisfaction. Accurately document all customer interactions in the CRM system for reference and quality control. Collaborate with other teams to escalate and resolve complex issues efficiently. Stay up-to-date with banking regulations, products, and services to offer accurate information to customers.