Danish Speaking E-commerce Support Specialist

Fluency in Danish (both spoken and written) is essential. Proven customer service skills, with a strong focus on resolving issues effectively. Prior experience in e-commerce support or customer service roles is advantageous. Technical familiarity with online platforms and the ability to troubleshoot effectively. A self-starter who can work independently in a remote work environment. Strong organizational skills and attention to detail.

Provide outstanding e-commerce support to Danish-speaking customers through various channels including email, chat, and phone. Troubleshoot and address customer issues related to online orders, payments, and product information efficiently. Assist customers in navigating the e-commerce site to ensure a smooth shopping experience. Document customer interactions and feedback to contribute to ongoing service enhancements. Collaborate with team members to improve processes and deliver the best possible service. Participate in continual training to remain updated on product offerings and e-commerce trends.