Rider Onboarding Associate

Bachelor degree or equivalent experience in relevant space, tech, start up, food aggregator Self-starter attitude, able to quickly adapt to changing processes and priorities Responsible individual comfortable using own initiative and, at times, working solo Ability to influence and work with multiple internal and external stakeholders Empathetic attitude with strong listening and communication skills Familiarity with GSuite, Slack, Looker & Salesforce tooling Willingness to travel early, and late, to be self-sufficient when in the field

Field based, on the ground role with significant travel (~9 months of the year) Travel to across UKI as required and carry out in-person Rider onboarding sessions Representing the Deliveroo brand and Rider Operations Team Ensure supply of Riders in hard-to-supply areas is always sufficient Plan effectively for peak / seasonal trading periods Work with the Supply Team to accurately forecast Rider demand Work with the Rider Onboarding Team to evolve and iterate Rider onboarding process Become the ‘go-to’ and subject matter expert in Rider onboarding Identify and work to resolve ‘paper cuts’ and blocks in systems and processes Work collaboratively with the Content & Engagement Team to add to Rider value proposition