Associate, Payroll Client Services

General knowledge of payroll practices and processes Understanding of country-specific payroll regulations and terminology Experience in handling high volume payroll queries Strong focus on customer service excellence Solid investigative skills to identify root causes of payroll-related issues Clear and professional communication skills, both written and verbal A proactive and collaborative mindset Writes and speaks fluent English

Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment Handle payroll inquiries, providing clear, accurate, and prompt support Manage live messaging channels to support employees in real time Maintain detailed and organized ticket documentation Collaborate with Payroll Specialists and Operations teams Identify recurring issues or trends and flag them for review Assist in maintaining internal knowledge base articles and FAQs