Community Manager (Temp)
100000 - 140000 USD per year
Company:Ontra
Location:United States, Hong Kong, United Kingdom, Central, Mountain
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
Project ManagementProblem SolvingCustomer serviceAttention to detailOrganizational skillsExcellent communication skillsRelationship buildingTrainingClient relationship managementCross-functional collaborationProcess improvementTechnical support
Requirements:
5+ years in relevant customer-facing or operations roles. 2+ years of direct client or customer engagement. Familiarity with SaaS or other complex industries (financial services, legal). Strong verbal and written communication skills. Process-oriented with exceptional attention to detail.
Responsibilities:
Engage directly with lawyers to build relationships and promote AI technology use. Conduct training sessions for new law firm members. Collaborate with internal departments to gather performance feedback. Respond to and resolve law firm technical inquiries. Support Legal Network-wide projects, including training material improvement and client feedback organization.
