Customer Care Specialist with Russian (fully remote)

Fluent Russian Proficiency in English (Upper-Intermediate or Advanced level) Resilience under pressure Familiarity with Microsoft Office and Google Docs A keen appetite for learning and self-improvement A dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 – 18:00) and evening (13:00 – 22:00) Readiness to potentially work night shifts (22:00 – 7:00)

Communicate with customers and help solve their problems and concerns Report issues to neighboring teams: account managers, technical specialists, developers Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams