Customer Care Specialist with Russian (fully remote)
Company:MMDSmart Ltd
Location:Bulgaria, EST, PST
Languages:Russian, English
Seniority level:Entry, No previous experience required
Experience:No previous experience required
Skills:
Microsoft Office
Requirements:
- Fluent Russian
- Proficiency in English (Upper-Intermediate or Advanced level)
- Resilience under pressure
- Familiarity with Microsoft Office and Google Docs
- A keen appetite for learning and self-improvement
- A dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 – 18:00) and evening (13:00 – 22:00)
- Readiness to potentially work night shifts (22:00 – 7:00)
Responsibilities:
- Communicate with customers and help solve their problems and concerns
- Report issues to neighboring teams: account managers, technical specialists, developers
- Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams
