Take ownership of key Mid-Market and Enterprise accounts Develop and execute tailored account and transformation strategies Advise HR, Communications, and C-level decision-makers on employee communication, change management, digital workplace, and frontline enablement Foster and deepen relationships with key decision-makers Lead project management efforts and coordinate initiatives like Executive Business Reviews (EBRs) and strategic workshops Act as the voice of enterprise customers within Flip Help evolve and scale Customer Success practices for strategic accounts