Associate Technical Services Engineer

1+ Years in Software Support or Technical Implementation (preferably SaaS or similar) Basic Knowledge of Databases (MongoDB) + JSON + RESTful API Technical Troubleshooting Ability (no-code experience or similar) Experience in Designing, Documenting and Educating new Operational Processes Service Mindset - Customer-focused

Report to our Senior Director, Technical Services Engineering Be the primary contact for support assessment consultants Partner with support leadership to operationalize and improve support processes Promote positive outcomes for technical support issues across the account portfolio Foster education and process documentation for support consultants Partner with platform operations and customer success teams to improve support models and new processes focused on scalability Provide service to our clients and internal collaborators Participate in an on-call rotation (once a week at night and once every 8 weeks on the weekend)