Operations Manager
Company:Aventus LLC
Location:Philippines
Languages:English
Seniority level:Manager, 3-5+ years
Experience:3-5+ years
Skills:
LeadershipProject ManagementData AnalysisPeople ManagementShopifyCross-functional Team LeadershipOperations ManagementMentoringComplianceCoachingClient relationship managementStrategic thinkingProcess improvementCRM
Requirements:
3-5+ years' experience in operations management, preferably in BPO, customer experience, or e-commerce support Proven success in meeting and exceeding SLAs, KPIs, and client expectations Strong leadership skills with experience in coaching and developing managers/coaches Excellent client-facing communication and relationship management skills Data-driven mindset with the ability to translate insights into strategy and action Familiarity with CRM, CX, and e-commerce platforms (e.g., Gorgias, Shopify)
Responsibilities:
Oversee client campaigns Coach and develop team leaders Monitor performance and drive KPIs/SLAs Manage client relationships and identify growth opportunities Implement process improvements Ensure operational compliance Optimize technology platforms Lead cross-functional initiatives
