Client Success Manager, Employers

Minimum of 4+ years of enterprise account management experience. Demonstrated ability to confidently engage with senior stakeholders. Strong interpersonal aptitude with the ability to coordinate cross-functionally. Ability to act proactively to influence key stakeholders and drive decisions. Strong executive presence and ability to communicate confidently with senior benefits leaders. Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets). Familiarity with Looker and Salesforce is highly desirable.

Build strong, consultative relationships with employer clients. Manage enrollment marketing and campaign planning efforts. Prepare reporting for and lead client meetings and reviews. Troubleshoot client requests and take responsibility for up-sell opportunities and contract renewals. Analyze, interpret, and present program engagement and outcome metrics.