Associate Help Desk Support Specialist (Latin America)

Proficiency with OpenSesame’s ticketing system. Proficiency with IT documentation tools. Proficiency with support workflows. Experience with hardware and software deployment. Experience with workstation setup. Experience with user account provisioning. Experience with OKTA. Experience with Apple Macbook. Experience with Google Workspace (GSuite). Experience with Jira. Experience with Confluence. Experience with Zoom. Experience with Microsoft Intune. Experience with JAMF. Experience with Password Manager.

Resolve technical issues. Manage user access. Set up hardware and software. Support employee onboarding. Maintain support documentation. Ensure smooth day-to-day operations.