Support Software Engineer - Business Systems (Billing & Invoicing), Ukraine

3+ years in a high-level technical support role (Tier 3, Tier 4, Business Systems Analyst, Production Support) with a focus on customer billing, invoicing, or financial systems. Advanced troubleshooting skills for data discrepancies and complex business processes. 1+ years of software development experience. Solid understanding of programming languages, ideally Go and Python. Experience querying both relational (SQL) and non-relational (NoSQL) databases. Excellent communication skills in English, capable of explaining technical concepts to non-technical audiences. Self-organized, goal-oriented, and self-motivated. Ability to operate with flexibility in a fast-paced, evolving team environment.

Improve system observability through monitoring, logging, and alerting. Automate manual processes to reduce operational toil. Collaborate with business stakeholders (finance, operations) to develop technical solutions. Review pull requests and mentor junior engineers on code quality. Improve the health of the codebase and reduce technical debt. Provide technical leadership and mentorship to the team.