Support Software Engineer - Business Systems (Billing & Invoicing)
Location:UK, Ireland, Estonia, Netherlands, Sweden, Israel, Eastern Europe, Portugal
Languages:English
Seniority level:Middle, 3+ years in high-level technical support, 1+ years software development
Experience:3+ years in high-level technical support, 1+ years software development
Skills:
PythonSQLCloud ComputingGoNosqlScriptingSoftware EngineeringDebuggingTroubleshooting
Requirements:
- 3+ years in a high-level technical support role (Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong focus on customer billing, invoicing, or financial systems
- Proven, advanced troubleshooting skills for data discrepancies, financial jobs, and complex business processes
- 1+ years of software development experience
- Solid understanding of programming languages, ideally Go and Python
- Solid understanding of databases, experience querying relational (SQL) and non-relational (NoSQL) databases
- Excellent communication skills in English
- Self-organized, goal-oriented, and self-motivated
- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
Responsibilities:
- Improve system observability
- Automate manual processes
- Collaborate with business stakeholders
- Review code and mentor junior engineers
- Improve code health
- Provide technical guidance and feedback
