G11/24 T11 0 - Operations Specialist (Retail/CPG)
Company:Oceans
Location:Sri Lanka, EST, PST
Languages:English
Seniority level:Middle, 3-5+ years
Experience:3-5+ years
Skills:
SQLAmazon FBAProject CoordinationOperations ManagementBusiness OperationsMicrosoft ExcelRESTful APIsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsComplianceAccount ManagementCross-functional collaborationCustomer support
Requirements:
3-5+ years of CPG retail operations, working directly with mass retailers. Hands-on experience with Walmart Retail Link and Target Partners Online (required). Deep knowledge of 850/855/856/810 compliance workflows. Strong demand planning, MAPE analysis, WOS modeling, and inventory forecasting. Proven ability to improve OTIF, reduce chargebacks, and maintain operational accuracy. Ability to work closely with 3PLs, logistics teams, sales, and supply chain functions. Calm under pressure, solutions-oriented, and proactive mindset.
Responsibilities:
Manage day-to-day retail operations across Target, Walmart, and other national accounts. Oversee PO intake, allocations, routing, 3PL coordination, pick/pack/ship, ASNs, invoicing, and reconciliation. Maintain clean EDI flows across 850/855/856/810/997 and retailer portals. Manage inventory health across distribution centers. Build and manage forecasting models (MAPE, WOS targets, seasonality). Monitor retailer scorecards daily and proactively prevent OTIF issues. Lead root-cause analyses and corrective action plans for chargebacks. Partner daily with 3PLs on orders, dispatches, routing compliance, and operational performance. Work inside retailer portals (Retail Link, Target Partners Online) and EDI systems. Investigate and resolve systemic data discrepancies. Respond quickly and calmly to operational fires and drive solutions.
