3+ years Australian mortgage credit experience. Experience supporting mortgage brokers (preferred). Strong background with self-employed income and complex borrowers. Experience with major & non-bank lenders. Proven ability managing MIRs, escalations & exception cases. Strong knowledge of Australian residential lending, including lender policies, credit assessments, and document verification. Familiar with LMG Podium, MyCRM, ApplyOnline (Simpology), and other loan lodgement platforms. Proficient in Microsoft Office, Quickli, AirTable, OneDrive, and Outlook. Solid understanding of NCCP, BID, AML/CTF, and privacy requirements. Excellent attention to detail and ability to manage multiple loan files accurately and efficiently. Strong written and verbal English skills.