Client Success Manager, Providers

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion. Bachelor’s degree required. Deep familiarity with healthcare operations and change management within regulated environments. Excellent organizational and time-management skills. Exceptional communication and interpersonal skills with demonstrated executive presence. Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives. Experience collaborating cross-functionally and coordinating complex programs. Comfort with analytics tools (e.g. - Looker) and CRM/CS tools (e.g., Salesforce, Gainsight). MBA/MPH or relevant graduate degree preferred. Experience in digital health and/or behavioral health is a plus.

Manage strategic, complex, and enterprise healthcare customers. Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors. Drive onboarding and ensure adoption targets and value realization. Standardize and improve CS playbooks. Synthesize learnings across accounts for repeatable approaches. Lead cross-functional workstreams across various departments. Partner with teams on renewal and expansion strategy. Provide timely updates and summaries to senior leadership. Partner with stakeholders to drive utilization, adherence, and outcomes. Monitor and optimize provider and program performance using data. Maintain Salesforce as the single source of truth. Build and leverage Salesforce dashboards/reports. Develop and maintain executive-ready documentation. Analyze program performance and prepare reports. Support the Finance team in financial reporting.