Client Success Manager, Providers

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion. Bachelor’s degree required; MBA/MPH or relevant graduate degree preferred. Deep familiarity with healthcare operations and change management within regulated environments required. Excellent organizational and time-management skills; disciplined risk/issue management and deadline accountability. Exceptional communication and interpersonal skills with demonstrated executive presence. Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives. Experience collaborating cross-functionally and coordinating complex programs. Comfort with analytics tools (e.g. - Looker) and CRM/CS tools (e.g., Salesforce, Gainsight). Experience in digital health and/or behavioral health is a plus.

Manage strategic, complex, and enterprise healthcare customers. Develop account plans with clear goals, risks, and growth strategies. Build relationships with various stakeholders (clinical, operational, IT, etc.). Run executive business reviews (JOCs/QBRs). Drive onboarding and ensure adoption targets and value realization. Standardize and improve CS playbooks. Synthesize learnings across accounts for repeatable approaches. Lead cross-functional workstreams. Partner with teams on renewal and expansion strategy. Provide updates and summaries to senior leadership and customer sponsors. Partner with stakeholders to drive utilization, adherence, and outcomes. Monitor and optimize provider and program performance using data. Maintain Salesforce as the single source of truth. Build and leverage Salesforce dashboards/reports. Develop and maintain executive-ready documentation. Analyze program performance and prepare reports. Support Finance team with reporting and invoicing.