Scheduling Specialist

Excellent critical thinking and problem-solving abilities. Highly organized with strong time management skills. Exceptional customer service and communication skills. Comfortable working independently and as part of a team. Tech-savvy and confident navigating multiple platforms. Mindset geared toward continuous improvement and operational efficiency. Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Use proprietary and third-party platforms to schedule nursing visits for patients. Respond to and manage approximately 40 Zendesk tickets per shift. Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses. Schedule and confirm 10–30 patient visits per shift with accuracy and empathy. Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details. Ensure all necessary documentation is collected and uploaded for scheduled visits. Manage and prioritize multiple tasks in a fast-paced environment. Collaborate with cross-functional teams to track data, share insights, and provide feedback. Proactively brainstorm and communicate potential process improvements. Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.