Delivery Director - US-Based

Bachelor’s degree required. 15+ years in IT/Professional Services delivery. At least 5 years in a multi-account or director-level leadership role. 5+ years managing global delivery teams. Proven success in managing large delivery portfolios exceeding $50M annually. Strong understanding of project-based and managed services delivery models. Expertise in setting up governance, quality frameworks, and P&L management. Experience leading delivery transformation through technology, automation, or AI platforms. Deep understanding of the Professional Services business model. Excellent leadership, executive-level client communication, and stakeholder management skills. P&L and financial management experience. Ability to work in a fast-paced, rapidly growing company. World-class individual contributor ability.

Own the end-to-end delivery lifecycle for client satisfaction and revenue retention. Partner with Sales, PreSales, and Practice teams for client engagement expansion. Support pre-sales efforts with delivery insights and resource planning. Establish and enforce standardized delivery methodologies, SLAs, and best practices. Measure project performance, delivery quality, and client satisfaction. Support P&L for assigned portfolio, achieving revenue and margin targets. Implement performance metrics and pricing governance for delivery economics. Lead a team of Delivery Managers across multiple clients. Build a performance-driven culture focused on accountability and improvement. Develop talent pipelines and succession plans. Partner with AI and Operations teams to introduce automation in delivery processes. Implement AI-driven tools for quality monitoring, forecasting, and resource optimization.