IT Systems Engineer - East

5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management. Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent). Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk. Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation. Experience with identity and access management principles. Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus). Demonstrated ability to contribute to IT documentation, process improvements, and knowledge-sharing within a team environment. Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms). Experience working in or supporting compliance-driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX). Strong communication and interpersonal skills. Detail-oriented, organized, and self-motivated. Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment. Bachelor’s degree in Information Technology or a related field, or equivalent experience.

Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments. Independently process and manage tickets through their lifecycle. Execute new hire end-to-end onboarding and offboarding processes. Support and manage a fleet of devices using MDM tools. Manage user access and licensing for SaaS applications. Support and manage physical inventory. Perform endpoint and asset lifecycle management in Oomnitza. Oversee the complete lifecycle of maintaining deployable machine inventory. Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation. Support audit-readiness activities by following proper IT operational processes. Identify opportunities for automation, leveraging deep technical knowledge. Collaborate with peers and cross-functional partners to actively support operational initiatives. Contribute to team projects, learning and iterating with technical proficiency and minimal oversight. Participate in cross-functional onboarding efforts with HR, Recruiting, and Departmental Leads.