Responsable de Comptes Techniques (100% Remote - Canada)

Advanced spoken and written English proficiency. Excellent communication skills to build trust with partners and internal teams. Comfort working with multiple partners simultaneously, with strong prioritization and organizational skills. Ability to translate ambiguity into clarity and design scalable, repeatable processes. Technical fluency, with experience interpreting logs, analyzing data, exploring APIs, and using monitoring tools. Experience in roles such as Technical Account Manager (TAM), Solutions Engineer, Technical Support Engineer, Product Specialist, or a similar hybrid technical-client role. Strong judgment to assess issue severity, partner impact, and operational urgency.

Be the primary technical point of contact for multiple B2B partners. Translate partner requests into structured, actionable queries with full context. Provide clear updates, timelines, and expectations to partners. Evaluate and validate reported issues before escalating to engineering. Investigate technical or data-driven questions using internal tools and SQL. Manage and prioritize requests from multiple partners concurrently. Improve onboarding workflows and triage mechanisms for partner consistency. Collaborate with Product, Engineering, Supply, and Customer Experience teams to refine escalation paths. Contribute to playbooks, documentation, and partner resources. Coordinate with diverse stakeholders, including product managers, engineers, and external partners.