Responsable de Comptes Techniques (100% Remote - Canada)
Company:Hopper
Location:Canada
Languages:English
Skills:
SQLData AnalysisAPI testingRESTful APIsDocumentationCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAccount ManagementTroubleshootingClient relationship managementCross-functional collaborationTechnical support
Requirements:
Advanced English communication skills (oral and written). Comfort working with multiple partners simultaneously. Strong prioritization, context-switching, and organizational skills. Ability to transform ambiguity into clarity and design scalable processes. Technical fluency for interpreting logs, analyzing data, and exploring APIs. Experience in roles such as Technical Account Manager (TAM), Solutions Engineer, Technical Support Engineer, Product Specialist, or similar. Sound judgment for assessing issue severity and impact.
Responsibilities:
Be the primary technical point of contact for multiple B2B partners. Translate partner requests into structured and actionable queries. Evaluate and validate reported issues before escalating to engineering. Investigate technical or data-driven questions using internal tools and SQL. Manage and prioritize requests from multiple partners. Improve onboarding workflows, templates, and triage mechanisms. Collaborate with Product, Engineering, Supply, and Customer Experience teams. Contribute to playbooks, documentation, and partner resources. Coordinate with a diverse set of stakeholders. Advocate for partner needs while helping internal teams maintain focus.
