Customer Success Manager (West Coast)

5+ years of demonstrated experience in Customer Success and/or Sales/Account Management. Demonstrated track record managing large enterprise Fortune 100 companies. Proven ability to engage and multi-thread with C-Suite executives & SVP level. Thrive in roles combining customer relationship building with revenue retention and account growth focus. Passionate about closing pay gaps and creating workplace fairness. Self-starter who thrives working independently in a collaborative environment. Motivated by achieving revenue retention goals, meeting quotas, and celebrating wins. Keen eye for uncovering expansion opportunities, negotiating renewals, and managing accounts strategically for revenue growth. Deeply curious and willing to explore platform aspects to identify new opportunities. Seek out ways to deliver measurable value for customers and the business. Willing to ask questions and seek support and expertise. Stellar communication skills for connecting with various individuals from analysts to C-suite. Comfortable selling the value of workplace fairness solutions. Comfortable supporting Account Management with renewals and upsells. Empathy, calm, and confidence to help customers overcome challenges. Proactive and always steps ahead to deliver customer needs. Highly organized with excellent time management skills. Eager to leverage AI tools responsibly. Excited to own and drive initiatives within Syndio. Located on the West Coast, able to work 9-5 PT hours. Authorized to work in the US for any employer without the need for visa support now or in the future.

Guide dedicated portfolio of customers to achieve workplace equity goals. Communicate with customers about ongoing needs, product updates, and industry topics. Work with Implementation, Sales, Domain Expertise, and Product teams to support customers. Build customer relationships leading to renewals, upsells, and references. Identify and synthesize evolving customer needs, collaborating with Product and Development teams. Strategically manage accounts to maximize customer lifetime value and uncover expansion opportunities. Influence overall customer service strategy. Participate in training on workplace equity, statistics, analytics, and pay equity laws.