Beneficiary Outreach Supervisor

Bachelor's degree with 0–2 years of relevant experience in outreach, public relations, customer service, or a related field, OR High school diploma or GED with 6–8 years of directly related experience. Experience supervising or leading teams engaged in outreach, customer engagement, marketing, or social services. Strong verbal and written communication skills. Demonstrated ability to plan, execute, and analyze outreach campaigns or community engagement efforts. Proficient in Microsoft Office Suite. Familiar with CRM, outreach tracking, or case management systems. Strong organizational skills and attention to detail. Proven problem-solving abilities. Commitment to maintaining beneficiary privacy, security, and compliance. Ability to collaborate and communicate effectively.

Supervise and coordinate day-to-day activities of outreach staff. Oversee planning, execution, and evaluation of beneficiary outreach campaigns. Ensure outreach team meets or exceeds established goals. Develop training materials and deliver coaching to staff. Act as escalation point for complex beneficiary inquiries. Review outreach documentation, reports, and data. Monitor team performance metrics and prepare reports. Ensure compliance with SSA, privacy, and confidentiality standards. Identify opportunities for process improvement. Collaborate with program management and partners. Maintain up-to-date knowledge of program changes and policies.