Customer Success manager/ VIP Sales
Company:GoMining
Location:Georgia, Serbia, Cyprus, Thailand, Latvia
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
BlockchainCustomer serviceNegotiation skillsClient relationship managementSales experienceCRM
Requirements:
2+ years of experience in sales or customer service (crypto, fintech, or IT is a plus). Strong negotiation skills and experience working with VIP clients. English level B2+ (written and spoken). Basic understanding of crypto, DeFi, NFT, and mining (or readiness to learn fast). Ability to work with CRM systems and analytics tools. Ability to work fast, adapt quickly, and stay proactive. Client-oriented mindset, diplomacy, and long-term relationship skills.
Responsibilities:
Actively sell GoMining products and services to VIP clients using a personal approach. Build trust with clients, understand their needs, and offer the right solutions. Provide premium support and help clients quickly via chat, messengers, and email. Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals. Work with marketing and product teams to improve the client experience. Analyze client behavior and suggest ways to increase their activity and LTV. Make sure all client requests are completed and satisfaction stays high. Find opportunities for upsell and cross-sell with existing clients.
