Staff Platform Engineer

Posted about 2 months agoViewed

156000 - 215000 USD per year

U.S.Full-TimeCustomer Experience Software

Company:Gladly

Location:U.S., EST, PST

Languages:English

Seniority level:Staff, 8+ years

Experience:8+ years

Skills:

AWSLeadershipNode.jsPythonCloud ComputingGCPKubernetesSoftware ArchitectureProduct DevelopmentAzureCI/CDDevOpsTerraformMicroservicesMentoring

Requirements:

8+ years of platform/infrastructure/DevOps engineering experience Product development experience or product-minded approach Expert cloud architecture skills (AWS strongly preferred) Ability to lead complex, ambiguous initiatives Technical leadership and mentorship Systems thinking and architectural mastery Strong communication and stakeholder management

Responsibilities:

Architect and evolve multi-cloud infrastructure (AWS, GCP, Azure) Drive technical strategy and roadmap for platform capabilities Lead complex initiatives spanning 4+ engineers and multiple quarters Partner with product engineering to anticipate infrastructure needs Mentor engineers and establish best practices Build foundational platform services including Kubernetes infrastructure, observability platforms, CI/CD systems, and distributed systems components