Reservations Specialist - Hospitality

Bachelor's degree, preferably in Hospitality Management or related discipline. 1-2 years of experience in reservations or customer service in the hospitality industry. Familiarity with hotel reservation systems and online booking platforms. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Proficient in English. Flexibility to work weekends and holidays.

Handle incoming reservation requests via phone, email, and online platforms. Confirm bookings and provide timely responses. Maintain up-to-date knowledge of hotel offerings, rates, and policies. Assist guests with inquiries, modifications, cancellations, and special requests. Input and manage booking information in the reservation system accurately. Collaborate with hotel partners to manage room inventory and occupancy. Monitor reservation-related issues and report irregularities. Provide exceptional customer service.