Remote Guidance Operations Specialist (m/f/d)

Solid senior operations management experience in autonomous systems, transportation, logistics, aviation, mission-critical control centers, or similar fields Bachelor’s degree or equivalent practical experience Proven collaboration in complex, cross-functional environments Process design & standardization experience (SOPs) Remote operations/teleoperations domain knowledge and familiarity with AV hardware/software stacks Data-driven mindset with continuous improvement methodologies Real-time decision-making under pressure Strong safety & compliance orientation Excellent verbal and written communication skills Cross-cultural collaboration ability Willingness to travel domestically and internationally (up to ~20%)

Own the global strategy for Remote Guidance operations Drive the setup of Remote Operations Centers across Europe and North America Define and maintain SOPs for monitoring, remote intervention, escalation, and system recovery Define operational KPIs, track performance, and drive continuous improvement Partner with Engineering and Product in aligning product requirements and operational concepts Lead safety and compliance efforts Drive efficiency and scalability through automation, human–machine interface improvements, and tooling Engage and manage technology vendors and partners