Safety Specialist II

College degree in a relevant field such as business, economics, law, public policy or equivalent experience. 5+ years experience in the tech industry working in the enforcement / Spam space. Demonstrated strong experience in an operational and/or support role. Experience working with outsourcing teams / scaled support. Customer-focused with inquisitiveness; proposes solutions that provide a safer experience for Pinners and Partners. Strong critical thinking skills and the ability to evaluate issues objectively. Demonstrated experience working on multiple projects simultaneously. A strong communicator that can confidently present learnings and influence stakeholders using data-driven solutions.

Independently develop, monitor, interpret, and understand policies and procedures focused around Hateful Activities and Graphic Violence. Accountable for content moderation processes within the Critical Harms pod. Use policy proficiency to perform content moderation, make enforcement decisions, and influence scaled content moderation efforts. Oversee and execute BPO KPIs such as quality scores and turnaround times for Critical Harms workflows. Identify gaps and trends in content workflows to make recommendations for risk mitigation. Collaborate cross-functionally to improve processes and support projects. Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps.