Director, Technical Project Management

8+ years of relevant experience. At least 2+ years experience managing and collaborating with dynamic teams in a SaaS organization. At least 5+ years of experience in relevant technical project management. Excellent written and verbal communication skills. Experience managing client relationships and high-stakes, high-visibility projects. Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms. Deep understanding of platform architecture, implementation best practices, and project management methodology. Ability to balance multiple projects and competing priorities. Excellent organizational, time management, and problem-solving skills. Collaborative mindset and the ability to lead without authority.

Lead end-to-end implementation projects for new and existing Intellum clients. Guide internal stakeholders and clients through complex implementation efforts. Establish best practices for Technical Project Management. Collaborate with Sales, Account Management, Product, Engineering, Support, and Education teams. Lead pre-sales and post-sales scoping efforts. Develop and document detailed implementation scopes, success criteria, timelines, and risk mitigation strategies. Deliver exceptional client experience during implementation and technical projects. Identify opportunities to expand client adoption. Own all project-related communication. Build trusted relationships with clients and internal teams.